General FAQ - About The Unsigned Guide
HOW CURRENT IS THE INFORMATION IN THE UNSIGNED GUIDE?
Our team conduct research all year round to check that listings in The Unsigned Guide are current, as well as constantly adding new company listings to the directory. As soon as we are informed of changes by a company we can amend their listing details as necessary within minutes and this shows live for all our members to see straight away so you always have access to the most current information possible.
WHAT INFORMATION DOES THE UNSIGNED GUIDE CONTAIN?
The Unsigned Guide contains listings for 50 areas of the music industry, grouped into main sections including Artist Managers, Creative & Branding, Finance, Law & Music Business, Live, Media, Music Publishing, Music Training & Careers, Record Labels, Recording & Production, and Selling & Distributing Your Music. Take a tour of the directory and hover over any of the main sections on the left of the page to view the sub-sections within each one.
WHY ISN'T THE COMPANY I'M SEARCHING FOR LISTED?
All companies included in The Unsigned Guide have given their approval to be listed with us. Unfortunately, there are always going to be companies that don't return our emails or calls, and if we cannot get through to them, then we will not list them without their permission. Although we endeavour to hunt out and contact all relevant companies for inclusion in The Unsigned Guide, it is a never-ending task! There will always be new businesses or ones we haven't come across yet that we would love to include so if you think we have missed anything important please let us know. Contact our Research Manager with any suggestions you may have.
WHAT HAPPENED TO THE UNSIGNED GUIDE BOOK?
In 2011 we decided to concentrate entirely on our online directory and not to produce any more printed editions of The Unsigned Guide as we felt there were far more advantages and a greater future scope for using the listings online, rather than in a printed format. Primarily, we are able to keep the listings more current and members can see any changes we make to listings immediately. We have also been able to introduce many new features allowing members to save, manage and organise the listings in a way that suits them, plus it is much easier for members to find exactly what they are looking for with our many online search filters; much simpler than browsing through pages in the book. We have many more developments planned for the online directory in the future which would have been limited or, in some cases, impossible for a printed format. And finally, it is much better for the environment!
WHAT IS THE HISTORY OF THE UNSIGNED GUIDE?
You can read more about the ideas behind The Unsigned Guide, how it got started and how it has developed in our blog post 'Life Before The Unsigned Guide' here - http://members.theunsignedguide.com/blog/5. The Unsigned Guide was first published in 2003 as a printed directory and a revised edition was issued every subsequent year. In 2008 we introduced an online version of the directory in beta to accompany the printed edition, and in 2011 we decided to concentrate solely on our online directory and stopped producing printed copies. Our full series catalogue can be seen below.
• The Unsigned Guide North West Edition 1 (2003, ISBN
0-9544601-0-3)
• The Unsigned Guide North West Edition 2 (2004, ISBN
0-9544601-1-1)
• The Unsigned Guide Greater London Edition 1 (2005, ISBN
0-9544601-2-X)
• The Unsigned Guide UK Edition 1 (2006, ISBN
0-9544601-3-8)
• The Unsigned Guide UK Edition 2 (2007, ISBN
0-9544601-4-6)
• The Unsigned Guide UK Edition 3 (2008, ISBN
0-9544601-5-4)
• The Unsigned Guide UK Edition 4 (2010, ISBN
0-9544601-6-2)
• The Unsigned Guide Online (October 2011)
WHO DO I CONTACT IF THERE ARE TECHNICAL ISSUES/PROBLEMS?
If you experience any problems whilst using The Unsigned Guide please let us know immediately via this forum or by emailing support@theunsignedguide.com or speak to a member of the team on 0800 975 1215 and we will do our rectify any problems as soon as possible.
ABOUT YOUR SUBSCRIPTION…
WHAT IS YOUR REFUND POLICY IF I'M NOT SATISFIED?
We do offer a money back guarantee on The Unsigned Guide so should you decide you are not satisfied with your subscription please email louise@theunsignedguide.com within 7 days of signing up to the service to arrange a full refund. Once signed up, members are responsible for their own subscription and subsequent recurring payments.
HOW DO I CANCEL MY SUBSCRIPTION?
If you wish to cancel your subscription to The Unsigned Guide and recurring payments this can be actioned yourself by logging into your Worldpay or Paypal account, depending on which payment service you set up your subscription through. Alternatively, you can email The Unsigned Guide at louise@theunsignedguide.com to action the cancellation on your behalf during the working week. Please allow 24 hours for a response and please note that we are unable to action cancellation requests over the weekend or bank holidays.
ABOUT SPOTLIGHT…
HOW CAN I SUBMIT MY MUSIC TO BE CONSIDERED FOR SPOTLIGHT?
All members of The Unsigned Guide are welcome to submit one track per month to be considered for inclusion in our monthly Spotlight blog. We do receive a lot of submissions which is why we ask for only one track to be sent to us at a time, so we stand a chance of being able to listen to them all properly! When you log in to our members area, just click on Use Benefits on the menu at the very top of the page and you will find details of how you can submit your track to us.
WHAT IF MY TRACK DOESN’T MAKE IT ONTO SPOTLIGHT THIS MONTH?
Don’t lose hope if your music has not been selected for our latest Spotlight blog! We do have a lot of tracks submitted to us and we always listen to every one, but your particular track may just not have been suitable for that month’s selection. Remember, you can submit one track to us each month and we encourage members to keep on trying even if they weren’t successful initially. Perhaps try your luck with a different track that may get our toes tapping.
HOW CAN I BE INCLUDED ON THE SPOTLIGHT INDUSTRY LISTENING PANEL?
We are always looking to expand the industry panel who kindly receive and listen to our Spotlight track selections every month. If you work in the music industry and would like to be involved, please Contact Us on this forum or via our website here - http://members.theunsignedguide.com/contactus with information about yourself and/or your business and we’ll be in touch.