account not functioning

SAM's Avatar


09 Jan, 2024 04:28 AM

I tried to change my membership to annual. Could not find a way to do it.
Tried to cancel my monthly to see if I could do it after that.
The account said I had access to next billing date 13.1
No way to change my subscription details now. cannot click on them
The account will not let me view new articles I have not already loaded.
Very frustrated, please help

  1. Support Staff 1 Posted by The Unsigned Gu... on 09 Jan, 2024 09:13 AM

    The Unsigned Guide's Avatar

    Hi Sam,

    Thanks for getting in touch. I'm afraid you cannot change the
    frequency/amount of an existing subscription - you need to cancel it and
    then reactivate it to whichever subscription you choose. As your monthly
    subscription renews on the 13th of every month, you still have paid-for
    access until 13th January. On this date, you will be prompted to reactivate
    your subscription, so you will be able to sign up for annual then.

    Best, Louise

    Louise Dodgson - Editor (She/Her)
    The Unsigned Guide

    *Follow us:*

    On Tue, Jan 9, 2024 at 4:30 AM SAM <[email blocked]> wrote:

Discussions are closed to public comments.
If you need help with The Unsigned Guide please start a new discussion.

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