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Pages not loading

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Laurence Hussey

12 Oct, 2023 09:44 AM

Hi,
I have been trying to get information from the unsigned guide site for the last two days but it seems to be having serious issues loading any page information. It will work for small patches of time but then it just get stuck on the loading sign. If I try and refresh or reload I get the same issue. This has made finding booking agents or managers info really difficult and time consuming. It is not my Internet as I can load other pages such as YouTube without issue. Can you advise if you are running site maintenance or if there are any browser compatibility issues you are aware of that might be causing this.

Many thanks,
Laurence

• Screenshot_2023-10-12_at_10.43.15.jpg 564 KB

1. Support Staff 1 Posted by The Unsigned Gu... on 12 Oct, 2023 09:56 AM

   

   Hi Laurence,

   Thanks for letting us know about this. We are not running any site
   maintenance at the moment, and this is the first report we've had of any
   issues with pages loading. Please can you confirm what browser you are
   using? And whether you are on Mac or PC?

   Thanks, Louise

   Louise Dodgson - Editor (She/Her)
   The Unsigned Guide

   www.theunsignedguide.com

   *Follow us:*
   www.facebook.com/theunsignedguide
   www.twitter.com/unsignedguide
   www.instagram.com/unsignedguide
   www.linkedin.com/company/the-unsigned-guide
   <http://www.linkedin.com/company/the-unsigned-guide>

   • Edit

2. 2 Posted by laurence hussey on 12 Oct, 2023 10:12 AM

   

   Hi Louise,
   Many thanks for getting back to me! I am using Google Chrome and Mac.

   Kind regards,
   Laurence
   ________________________________

   • Edit

3. 3 Posted by laurence hussey on 12 Oct, 2023 10:43 AM

   

   Hey Louise,
   I have tried using safari and it seems to work much better so there may be some compatibility issues with Google Chrome that might be worth looking into.

   Many thanks,
   Laurence
   ________________________________

   • Edit

4. Support Staff 4 Posted by The Unsigned Gu... on 12 Oct, 2023 10:44 AM

   

   Thanks Laurence, I have reported this with our tech team anyway so we'll
   take a look, but glad to hear that hopefully you can work ok in Chrome for
   the meantime.

   Cheers, Louise

   Louise Dodgson - Editor (She/Her)
   The Unsigned Guide

   www.theunsignedguide.com

   *Follow us:*
   www.facebook.com/theunsignedguide
   www.twitter.com/unsignedguide
   www.instagram.com/unsignedguide
   www.linkedin.com/company/the-unsigned-guide
   <http://www.linkedin.com/company/the-unsigned-guide>

   • Edit

5. Support Staff 5 Posted by The Unsigned Gu... on 24 Oct, 2023 09:16 AM

   

   Hi Laurence,

   Just to let you know that, after quite a lot of tinkering, our tech team
   have got to the bottom of the problem and things should be working fine
   now. I've also been testing in different browsers for a couple of days and
   things seem to be resolved.

   Best, Louise

   Louise Dodgson - Editor (She/Her)
   The Unsigned Guide

   www.theunsignedguide.com

   *Follow us:*
   www.facebook.com/theunsignedguide
   www.twitter.com/unsignedguide
   www.instagram.com/unsignedguide
   www.linkedin.com/company/the-unsigned-guide
   <http://www.linkedin.com/company/the-unsigned-guide>

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